Facilities

Is there Wi-Fi?

Yes. The password is displayed in each room.

Is there a smoking room?

No. Ikoisanso is a nonsmoking inn.

Is there a smoking area?

Yes. There is a smoking corner just outside the main entrance.

Is the guest bath a natural hot spring?

No. The water is pumped in from the aquifer, heated up to the perfect temperature and poured onto medicinal maifan stones.

When is the guest bath open?

It’s open 24 hours a day, except when being cleaned.

Are inn facilities based on Universal Design?

Unfortunately not. Please tell us in advance and we’ll do our best to meet your needs.

Reservations & accommodations

When is the deadline for a same-day room reservation?

We accept same-day room reservations until 9pm each day.

Is there a cancellation fee?

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy.

What are the check-in and check-out times?

Check-in time is between 3 and 10pm, and check-out is at 10am. The inn’s main entrance is open 24 hours a day.

Is an early check-in or late check-out possible?

You can check-in early but may have to wait for the room to be cleaned. Guests arriving early can leave their luggage at the reception desk. For late check-outs, we charge \1000 per hour after 10am.

What amenities are provided by the inn?

Each room has a bath towel, bathrobe, face towel, toothbrush and other items for each guest. Those with a private bathroom have a hairdryer, shampoo and other amenities. Guests using a common bathroom may use a hairdryer and amenities provided in our guest bath.

Can the inn accommodate conferences, training seminars and group stays?

Yes. The inn can be reserved to accommodate groups of up to 70 guests. There’s also plenty of space outside for a barbeque or even a camp fire!

Access & pickup service

How can I get to the inn?

You can get here by car, public transportation or by taxi. We are conveniently located just a 10-minute walk from Naka-Karuizawa Station. For details, please refer to the “Access” link on this website.

Is there a pickup service?

Yes. We have a free shuttle bus from Naka-Karuizawa Station. Pickup service is available from 10am to 6pm. Please reserve in advance.

Payment

Which credit cards do you accept?

We accept all major credit cards and other electronic payment settlement methods.

Do you accept gift certificates?

Unfortunately not.

I’d like to pay for accommodation as a gift. Is it possible to pay for someone else?

Yes, but payment must be made in advance.

Dining

When is dinner and breakfast served?

Dinner is served between 6 and 8pm, and breakfast time is 7:30 to 9am. Please tell us what time you’d like your meals when you check-in.

Are there special meals for allergy sufferers?

Unfortunately not, but tell us in advance and we’ll do our best to meet your needs.

Is there room service?

Unfortunately not.

Is there a place for lunch at the inn?

Unfortunately not. We do not serve lunch.

Rental and complimentary items

Are there rental bikes?

Yes. You can rent a bike for \1000 per hour. We have a limited quantity so book yours in advance.

Are there complimentary items?

Yes. You can borrow one of our rubber hot water bottles and mobile phone chargers. Please inquire at the reception desk.

Kids

Can kids and babies stay at the inn?

Absolutely. Tatami rooms are great for small kids. One child aged 5 or under can stay for free, but we charge \1500 for two or more kids that age. Children aged 6 and over are charged regular room rates.

Is there a kids menu?

Unfortunately not. Kids aged 6 and over are charged regular meal prices.

Are there any amenities and complimentary items for kids?

We have baby futons, kids’ bathrobes, baby bath chairs, diaper disposal bins and more. Quantities are limited so please reserve in advance.

Others

Can pets stay in the room?

Unfortunately not. Pets are not allowed in guest rooms.

Is there a massage service?

Yes. On request we can arrange a massage service.

Is there an overnight emergency hotline?

Yes. Please inquire at the reception desk.